Should the product not meet your expectations for any reason, we will gladly accept returns within 14 days of the original purchase date for credit to your original payment method, less any shipping charges.
-The product must be unworn, free from any customer caused damage, and include the case and cloth in order to receive full credit. -
For any return, please email us to request a return authorization number with your name, order number and the item that you would like to return. A return authorization number will be emailed to you within 24 hours.
Any item sent without a return authorization number or postmarked after 14 days of purchase will be returned to you. If you do not accept the item, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
Please pack and seal your item securely. Include the case and cloth with the original invoice and ship them back to the address provided at your own expense. You should ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost, as Brooklyn Spectacles is not responsible for packages lost in transit.
*Please note we do not accept returns for items that were not purchased through this website. All Kaneko Optical, Issey Miyaka and any custom order are NO return or exchange.
Once we receive your return, please allow 3-5 business days for your refund to be processed. If there is a refund due, a credit will be issued in the original form of payment less any shipping costs. Please note that your credit may not be reflected in your bank account for up to 10 business days depending on your bank’s processing time.
For any NON-prescription items purchased at Brooklyn Spectacles store, we accept return or exchange only within 7 days of original purchase.
All items must in new condition, your return will not be accepted if items are damaged, scratched, or show signs of wear.
All prescription lenses, custom lenses, custom sunglasses and customized frames are NOT eligible for return or exchange.